The Heron Medical PracticeCaring for our population, patients and each other
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OUR ROOMS
ONLINE CONSULTATION
Use our eConsult online portal to self-check symptoms and receive medical advice 24/7
THE NHS APP
Check symptoms, books appointments, order repeat prescriptions, view your medical records
RECEPTION ENQUIRIES
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SELF-HELP & WELLBEING
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APPOINTMENTS
Book your appointment online 24/7 with Patient Access
REPEAT PRESCRIPTIONS
Order your repeat prescriptions online 24/7 with Patient Access
SERVICES WE PROVIDE
Find out more about the services we provide at The Heron Medical Practice
ADMIN ROOM
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FEEDBACK
Leave feedback, see our reviews, cqc reports, gp patient survey and friends & Family test
GENERAL INFO
Information which just doesn't go anywhere else
ONLINE FORMS
Forms for you to submit online securely to the practice
PATIENT GROUP
Information on the patient group, who they are, what they do and how to apply
PRACTICE TEAM
Meet the practice team -
BRANCHES
About Heron Medical Practice
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. Technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
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Practice Team
What is a Care Navigator?
The aim of the Care Navigator role is to make the patient’s interaction with the practice better, with improved efficiency of outcome. Importantly, it is aimed at better using our resources, moving work that can be done by Care Navigators way from Clinicians, who will then be freed up to see patients who need their expertise. This will include things such as liaising with the Neighbourhood Care Team, co-ordinating palliative care patients, offering advice to patients regarding Age Concern and such like, advising regarding the podiatry home care services, referrals for wheelchairs, OT and orthotics, arranging exercise referrals, facilitating sick notes; and chasing blood test results and hospital appointments.
Practice Management
Mrs Helen Sutton (f)
Business Manager
Miss Clare Abbatt (f)
Practice Manager
Mrs Jenna Goodwin (f)
Quality Manager
Miss Claire Sears (f)
Operations Manager
Ms Dawn Simmons (f)
Finance Manager
Miss Ann Marie Burns (f)
Admin Team Supervisor
Mrs Kerry Dickinson (f)
Reception Supervisor
Nurse Rachel Bain (f)
Senior Nurse
Miss Steph Scarlett (f)
Ophthalmology Services Manager
Secretaries
- Mrs Debbie Bryant (f)
- Miss Kayley Tilbrook (f)
- Mrs Tess Dale (f)