Practice Policies

General Data Protection Regulations (GDPR) and how we use your information

General Data Protection Regulations (GDPR) is a new piece of legislation that supersedes the Data Protection Act 1998. The GDPR that came in to effect on 25th May 2018 is similar to the Data Protection Act (DPA) 1998 but it strengthens many of the DPA's principles

Our Keeping your information safe leaflet and our Privacy Notice explain why the GP Practice collects information about you, how that information may be used and they explain your patient rights.

practice policies


GDPR Patient Privacy Notice

GDPR Patient Privacy Notice 

Keeping your information safe patient leaflet

Keeping your information safe patient leaflet


Patients' Rights

Patients have the right and responsibility to fully participate in all decisions related to their health care.

  • An environment of mutual respect is essential to maintain a quality practice.
  • Patients have the right to communicate with health care providers in confidence.

In a health care system that protects patients' rights, it is reasonable to expect and encourage patients to assume reasonable responsibilities. Such responsibilities include:

  • Being involved in specific health care decisions.
  • Work collaboratively with health care providers in developing and carrying out agreed-upon treatment plans.
  • Disclose relevant information and clearly communicate wants and needs.
  • Use the surgeries internal complaint and appeal processes to address concerns that may arise.
  • Show respect for other patients and health workers.


If you have a complaint please put it in writing and address it to the Practice Manager - Clare Abbatt, Beltinge & Reculver Surgery, Herne Bay, Kent, CT6 6SR or email:

Infection Control Statement 

Infection Prevention and Control Statement November 2020

Here at the Heron Medical Practice, we are all committed to keeping our patients safe, especially when it comes to Infection Prevention and Control. We have an infection control lead – Senior Nurse Rachel Bain, and a Deputy – Non Clinical Nurse Manager Gemma Sanderson. The GP responsible is Dr Rad.

We have enlisted the help of a company called Infection Prevention Solutions, who provide us with regularly reviewed and updated policies and standard operating procedures. They attend yearly to audit each site and ensure we are compliant with all infection control measures.

We all undertake yearly training, (even non clinical staff) to ensure we are up to date with all aspects of infection control, which includes a yearly handwashing audit.

Due to Covid 19, the Infection Prevention and Control measures have had to be changed and adapted to ensure we are Covid safe and the staff have adapted well to the changes and risen to the challenge of ensuring the safety of our patients during this time.  

If you have any queries or questions related to infection control, please email the surgery for the attention of Rachel or Gemma and we will answer your query.